A ticket is the main way to reach support: the whole conversation stays in one place and you can follow it up any time.
Opening a ticket
- Sign in to your account and open Tickets.
- Click New ticket and choose a subject and department.
- Describe the problem fully, attach a screenshot if it helps, and send it.
For a faster answer
- Mention the domain or service concerned.
- Say exactly what you did and what message you saw.
- Never write a password in a ticket; if we need access, we will tell you a safe way to give it.
Replies appear in the same ticket and you are notified when one arrives.