A website that is not kept up to date sooner or later breaks or gets hacked. A plugin goes stale, the host upgrades PHP, or a form silently stops working and nobody notices until a customer complains. Website support means someone watches these things every month and fixes them before they reach your sales.
Support is for sites we built and for sites built by others. Before we start, we review the whole site once and report on its security, speed and how up to date it is.
Basic plan
For company and service websites that do not change much:
- Monthly updates of WordPress, the theme and plugins, tested on a staging copy first
- Weekly backups of files and database, stored off the host
- Uptime monitoring with alerts when the site goes down
- Fixes for technical faults
- Up to 2 hours of content changes a month
- Replies on working days, within 24 hours
Professional plan
For online stores and sites that bring in sales or enquiries:
- Everything in Basic
- Daily backups with quick restore
- Security scans, a firewall and malware clean-up if the site is infected
- A monthly speed review with fixes
- Checks that the payment gateway, forms and text messages work
- Up to 6 hours of changes and small developments a month
- A monthly report on technical SEO, speed and security
- Replies within 8 working hours
Business plan
For custom platforms and sites whose downtime costs money directly:
- Everything in Professional
- Management of the server or hosting, SSL, email and domain
- Real-time monitoring of the server and database
- Up to 15 hours of development and new features a month
- Priority phone and ticket support, replies within 2 working hours
- A monthly meeting to plan the next changes
Cost and contract
The cost of each plan depends on the size of the site, its type (WordPress or custom) and the amount of monthly change. Contracts run monthly, quarterly or yearly, and unused hours are shown in the monthly report. For a quote, send us your website address through the contact form.